Eligibility for Returns

• Items must be returned within 7 days of receiving your order.
• Items must be unworn, unwashed, unaltered, and in their original packaging with all tags attached.
• For hygiene reasons, worn or soiled scrubs, or items with makeup, deodorant, or fragrance stains/smells, cannot be accepted.
• Sale items, custom orders, or embroidered pieces are final sale and not eligible for return or exchange.

Exchanges

• We offer size and colour exchanges on eligible items, subject to stock availability.
• If the requested exchange is unavailable, you may opt for a store credit or refund.

Refunds

• Once your return is received and inspected, you’ll be notified by email.
• Approved refunds will be processed to your original payment method within 7–10 business days (depending on your bank).
• Shipping costs are non-refundable unless the return is due to an error on our side (e.g., wrong item or defect).

Return Process

1. Email us at shop@scrubsy.co.za with your order number, reason for return, and photos (if applicable).
2. We’ll provide you with the return address and instructions.
3. Package your item securely and ship it back to us.
4. Keep your tracking number until your return is processed.

Defective or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 2 days of delivery with clear photos, and we’ll make it right at no additional cost.

Need Help?

We’re here to help with sizing or fit before you purchase to reduce the need for returns. If you have any questions, reach out to us at shop@scrubsy.co.za or use your preferred contact method.

Policy last updated: October 26, 2025